Empowering Excellence Through Leadership and Innovation

• Provide executive leadership for PwC Middle East’s Technology Managed Services, directly overseeing a diverse, high-performing global workforce of over 1,800 professionals distributed across eight countries and five continents, and managing a complex project portfolio valued at over USD 150 million annually.
• Direct strategic engagement with C-level executives and board-level stakeholders, advising on digital transformation initiatives, cost optimization strategies, and operational resilience to align technology services with broader corporate objectives.
• Lead the design, establishment, and governance of multiple global delivery centers spanning North & South America, EMEA, and APAC regions, ensuring resilient, scalable, and compliant service models for multinational public and private sector clients.
• Develop and operationalize robust service transition roadmaps, incorporating detailed capability assessments, phased migration strategies, and risk mitigation plans to ensure seamless onboarding into managed services ecosystems.
• Design and enforce comprehensive corporate governance structures, including board-level reporting dashboards, regulatory compliance metrics, performance scorecards (KPIs and SLAs), and audit-ready controls to maintain accountability and transparency.
• Integrate on-site, nearshore, and offshore delivery teams into a unified operational model that optimizes resource allocation, cost efficiency, and agility while upholding rigorous quality standards.
• Build and manage strategic alliances with third-party vendors, global technology partners, and Joint Business Relationships (JBRs), negotiating complex co-sourcing arrangements that drive value and unified service delivery.
• Champion the deployment of cutting-edge automation, AI, and self-healing technologies to modernize IT operations, significantly reduce incident volumes, accelerate response times, and deliver actionable insights to clients.
• Establish and oversee Centers of Excellence (CoEs) that drive service standardization, process repeatability, and institutional knowledge sharing, thereby enhancing operational maturity and scalability across engagements.

• Led a large-scale, multi-year transformation program delivering managed technology services for PwC’s US practice, ensuring strategic alignment with corporate growth objectives and operational excellence standards.
• Provided direct oversight of service delivery teams comprising hundreds of technologists, engineers, and transition managers spread across on-site, nearshore, and offshore delivery centers.
• Engaged regularly with senior client executives, board members, and regulatory bodies to present operational performance, address governance priorities, and align IT strategy with client risk frameworks and compliance mandates.
• Designed, implemented, and continuously refined end-to-end managed services operating models covering cloud infrastructure, cybersecurity, enterprise application management, and IT support functions.
• Directed the full lifecycle of complex service transitions, executing capability assessments, migration strategies, and phased handovers to ensure operational continuity and minimal disruption to critical business services.
• Developed and maintained robust governance frameworks, including the implementation of advanced monitoring systems, real-time dashboards, and regular performance reviews to track KPIs, SLAs, compliance adherence, and continuous improvement initiatives.
• Built strategic partnerships with top-tier global vendors, software providers, and outsourcing partners to deliver best-in-class co-sourced solutions tailored to client-specific regulatory environments and risk postures.
• Advocated and directed the implementation of automation frameworks, AI operations, and predictive analytics to improve service responsiveness, reduce operational risks, and drive cost optimization across the managed services portfolio.
• Established and institutionalized Centers of Excellence to develop reusable knowledge assets, best practices, and technical frameworks that strengthened PwC’s market reputation as a trusted delivery partner.

• Spearheaded the global delivery of complex IT program initiatives for Siemens Energy’s digital transformation, bridging the gap between executive leadership and large distributed engineering teams to align program objectives with strategic corporate goals.
• Directed end-to-end program delivery for flagship solutions such as Siemens Power Manager, overseeing the full software development lifecycle (SDLC), Agile execution, and enterprise-wide stakeholder engagement.
• Acted as a strategic advisor to senior leadership, conducting executive briefings, status reports, and risk assessments to ensure transparency, accountability, and compliance with corporate governance requirements.
• Designed and implemented managed services operating models that leveraged on-site, remote, and offshore teams, ensuring delivery scalability, risk resilience, and regulatory compliance for global clients.
• Established comprehensive governance frameworks, including the definition and tracking of key metrics (KPIs, SLAs), to ensure consistent service quality and operational accountability.
• Directed strategic vendor engagements and technology partner relationships, aligning third-party contributions with Siemens Energy’s digital roadmap.
• Advanced the integration of automation tools and AI-driven monitoring to improve operational efficiency, incident management, and continuous service improvement.

• Directed IT operations for a mid-sized technology services company, developing and implementing strategic roadmaps to optimize operational performance and align service delivery with corporate growth targets.
• Established and enforced robust governance structures, risk management protocols, and compliance standards to maintain operational transparency and mitigate business risks.
• Led vendor negotiations, contract management, and co-sourcing initiatives to integrate third-party providers into the core delivery framework, ensuring performance consistency and cost-effectiveness.
• Modernized legacy systems through strategic technology adoption, including automation of routine processes and integration of performance dashboards to support data-driven decision-making.
• Reported directly to senior executives and board members on operational performance, project health, and strategic investment opportunities.

• Provided technical leadership for the development and lifecycle management of a mission-critical custom risk management solution for the F18 fighter aircraft program.
• Facilitated regular collaboration with senior program leadership, Air Force Command, and allied defense partners to align program delivery with national security requirements and governance standards.
• Designed and enforced operational frameworks to manage risk, enhance incident response capabilities, and ensure ongoing compliance with stringent regulatory mandates.
• Championed process improvements that increased team efficiency, improved project governance, and enhanced technical knowledge sharing across distributed teams.
• Actively supported program audits, compliance checks, and readiness reviews in alignment with military and corporate governance frameworks.

• Led system design, integration, and quality assurance initiatives for the T6B fighter jet trainer program, coordinating technical delivery across cross-functional teams and external stakeholders.
• Interfaced with senior engineering leadership, quality assurance leads, and regulatory authorities to ensure compliance with aerospace standards and corporate governance requirements.
• Directed knowledge management initiatives to standardize technical processes and improve information flow across project teams.
• Managed vendor coordination and technical partnerships to support the timely and cost-effective delivery of mission-critical systems.

• Served as technical lead for complex engineering deliverables on the Airbus A380 program, driving project planning, risk management, and stakeholder alignment.
• Coordinated with senior management, airworthiness authorities, and supply chain partners to ensure all deliverables met stringent regulatory and corporate governance standards.
• Designed and implemented detailed work breakdown structures, risk management plans, and milestone tracking tools to manage program complexity and ensure transparent communication with all stakeholders.
• Played a pivotal role in aligning cross-functional teams, manufacturing operations, and supplier ecosystems to deliver on time and within budget for one of the world’s largest commercial aircraft programs.